Contact Us

KiwiRail has a dedicated customer services team, to help with all your freight requirements. Whether you need more information about our services and products or help with making a booking or tracking your freight, they can be reached 24 hours a day, seven days a week by phone or email.

Customer Services: 0800 351 351

Email: freight@kiwirail.co.nz

Contact a member of our commercial sales team to find out how KiwiRail can solve your freight transport needs.

KiwiRail
Level 3
8-14 Stanley Street
Parnell
Auckland 1010
New Zealand

For more information about wider KiwiRail business activities please visit www.kiwirail.co.nz 

Click here to make a booking enquiry

Find our collection sites here

Lodge a Freight Claim
If your freight is damaged in transit whilst under the care of KiwiRail we may, subject to the terms and conditions of our carriage, consider a claim for damage.

In the first instance contact the KiwiRail Service Centre on 0800 351 351 or your Key Account Executive and advise them of the damage.

Written notice of any claim against KiwiRail must be received within 30 days after the Delivery Date or Collection Date as applicable. In the case of temperature controlled freight, the notice must be received within 7 days.

If submitting a claim you are advised to complete a "Claim Application Form".
Clearly show your consignment note number and attach any relevant supporting information such as proof of value.

When you have filled in the Claim Application Form, send it to the Claims

Supervisor, KiwiRail, Private Bag 92138, Auckland Mail Centre.