Contact Us

KiwiRail has a dedicated freight customer services team to help with all your freight requirements. Whether you need more information about our products and services, help with making a booking, or tracking your freight — they’re available 24 hours a day, seven days a week.

Rail Freight

Contact Centre Hours: 24/7

Phone: 0800 351 351 (or +64 9 363 5974 for international callers)

Email:

• IMEX@kiwirail.co.nz – for Import/Export freight
• Domestic@kiwirail.co.nz – for domestic freight

Quotes:

• Fill out our quote form here.
• Or email: SalesQuotes@kiwirail.co.nz

Sales Inquiries:

• Contact a member of our commercial sales team to find out how KiwiRail can solve your freight transport needs

Find out about making bookings

Find our container terminal sites

Interislander Freight

Contact Centre Hours:

• Monday to Friday: 7:30am – 7:30pm
• Saturday: 8:30am – 2:30pm
• Public Holidays: 8:30am – 2:30pm (except Christmas and Good Friday)

Phone: 0800 660 670 (or +64 4 815 8550 for international callers)

Email: freight@interislander.co.nz

Dangerous Goods

Phone: 0800 660 670

Email: tildangerousgoods@interislander.co.nz

Sales Inquiries and Travel Rates

Neil Brewer – Account Executive

• Phone: +64 4 498 3000 ext 40467
• Mobile: +64 21 221 4537
• Email: nbrewer@interislander.co.nz

Lodge a Freight Claim

If your freight is damaged in transit while under the care of KiwiRail, we may, subject to the terms and conditions of carriage, consider a claim for damage.

First Contact:
Call the KiwiRail Service Centre on 0800 351 351 or contact your Key Account Executive to report the damage.

Claim Deadlines:

• Written notice of any claim against KiwiRail must be received within 30 days after the delivery date or collection date as applicable.
• In the case of temperature-controlled freight, the notice must be received within 7 days.

How to Submit a Claim:

• Complete the claim application form.
• Include your consignment note number and relevant supporting documents (e.g., proof of value)
• Send completed forms to:
  Claims Supervisor
  KiwiRail, Private Bag 92138, Auckland 1142

General Enquiries

For more information about KiwiRail’s wider business activities, visit: www.kiwirail.co.nz

Corporate Offices

Phone: 0800 801 070

After Hours: 0800 801 070 ext 43042

Office Addresses

• Auckland:
  604 Great South Road, Ellerslie 1051
  Private Bag 92138, Auckland Mail Centre
• Wellington:
  Wellington Railway Station, 2 Bunny Street, Wellington
  PO Box 593, Wellington 6140