KiwiRail has a dedicated customer services team, to help with all your freight requirements. Whether you need more information about our services and products or help with making a booking or tracking your freight, they can be reached 24 hours a day, seven days a week by phone or email, or complete the form below.
Customer services: 0800 351 351 (or Auckland 09 363 5974)
Contact a member of our commercial sales team to find out how KiwiRail can solve your freight transport needs.
Reservations and general enquiries
Freephone: 0800 660 670, Fax: 04 498 3239, Email: email@example.com
Phone: 0800 660 670, Email: firstname.lastname@example.org
Interislander CV Terminal Check in Clerks
Wellington | Mobile: 027 2478 640
Picton | Mobile: 027 2478 643
Interislander CV - New accounts and travel rates
Karen Smith, Auckland, Waikato, Tauranga - Account Executive
Phone: (09) 363 8217, Mobile: (021) 498 215, Email: email@example.com
Neil Brewer, Central and Southern North Island, South Island - Account Executive
Phone: 04 498 3000 ext 40467, Mobile: 021 221 4537, Email: firstname.lastname@example.org
If your freight is damaged in transit whilst under the care of KiwiRail we may, subject to the terms and conditions of our carriage, consider a claim for damage.
In the first instance contact the KiwiRail Service Centre on 0800 351 351 or your Key Account Executive and advise them of the damage.
Written notice of any claim against KiwiRail must be received within 30 days after the delivery date or collection date as applicable. In the case of temperature-controlled freight, the notice must be received within 7 days.
If submitting a claim you are advised to complete a "claim application form".
Clearly show your consignment note number and attach any relevant supporting information such as proof of value.
When you have filled in the claim application form, send it to the Claims Supervisor, KiwiRail, Private Bag 92138, Auckland 1142.
For more information about wider KiwiRail business activities please visit www.kiwirail.co.nz
Corporate offices: 0800 801 070
After hours: 0800 801 070 extension 43042
Auckland: Level 3, 8-14 Stanley Street, Auckland 1010; Private Bag 92138, Auckland 1142
Wellington: Wellington Railway Station, 2 Bunny Street, Wellington; PO Box 593, Wellington 6140.